Support

How can we help?

Get instant answers from our AI assistant, browse help resources, or reach out to our team directly.

AI Chat Support

Get instant answers from our AI assistant — available 24/7 right on this page.

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Email Support

For complex issues, billing questions, or partnership inquiries.

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Response Time

AI chat responds instantly. Email support typically replies within 24 hours on business days.

Mon–Fri, 9am–6pm EST

Help Resources

Find what you need quickly with our self-service resources.

FAQ

Browse answers to the most common questions about scanning, pricing, and account management.

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Pricing & Plans

Compare features across Free, Starter, Pro, and Enterprise tiers to find the right fit.

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How It Works

Learn how Clervio scans your ads for compliance issues across 5 major platforms.

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Getting Started

New to Clervio? Run your first free scan in under 60 seconds — no sign-up required.

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Common Questions

How do I upgrade my plan?

Go to your Dashboard → Subscription page, or click "Get Started" on any paid plan from the Pricing page.

Can I cancel anytime?

Yes — all plans are month-to-month with no contracts. Cancel from your Subscription page and you'll retain access until the end of your billing period.

How do I scan a video ad?

From your Dashboard, click "Video Scan" → upload your video file → select target platforms → click "Analyze". Results appear in under 60 seconds.

What if I disagree with a finding?

Each finding has a thumbs-up/down button. Your feedback helps improve our accuracy. You can also use the AI Explainer Chat to understand why a specific issue was flagged.

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Clervio Support

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